Name: Julia K. Verified Buyer
Rating: 5

Question 1

How is CoolPillow different from other cooling pillows?

Accepted Answer

Most "cooling" pillows rely on breathable fabric alone, which stops working after a few minutes. CoolPillow uses a gel-infused layer that actively absorbs and disperses heat throughout the night, combined with internal air-flow channels that prevent heat and moisture from building up.

Question 2

Which sleep position is CoolPillow best for?

Accepted Answer

CoolPillow's dual-height cervical contour is designed for back and side sleepers, but its adaptive memory foam also works well for combination sleepers who change positions during the night.

Question 3

When will my order ship?

Accepted Answer

All orders will be shipped within 48 hours of order confirmation.

Question 4

How long does delivery take?

Accepted Answer

Standard shipping takes 5-12 working days depending on your location. We work with reliable shipping partners to ensure your order arrives safely and securely. Please note that delivery times may vary slightly during peak seasons or due to weather conditions, but we always strive to get your order to you as quickly as possible. You will receive an email with your tracking number once your order has been shipped.

Question 5

What is your return policy?

Accepted Answer

We offer a 30 day return policy. If you are not satisfied with your purchase, you can return it within 30 days from the receipt date of the order.

Question 6

Product Specifications

Accepted Answer

Part: Neck; Filling: Memory Foam; Cover Material: Polyester / Cotton; Features: Anti-static, Anti Dust Mite, Therapy, Anti-Apnea; Shape: Rectangle; Size: 50x30x10cm; Weight: 0.9 kg (1.98 lbs)